Frequently asked questions

RETURNS & EXCHANGES?
You can always contact us for any return question at support@futuremood.com.

14-day return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@futuremood.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
International customers will be responsible for all return shipping charges.;

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Free exchanges on any order. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method minus the $5 restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sales
All discounted styles are final sale.

Restocking Fee
Returns within 14 days will be subject to a $5 restocking fee.
DO YOU SHIP INTERNATIONALLY?
Yes!

We just started rolling out DDP international shipping on most products to most countries! If you don't see your country EMAIL YOUR NAME AND COUNTRY TO

INTERNATIONAL@FUTUREMOOD.COM

Unfortunately, some product lines like the Y9s and all of our apparel items will not be available to shipping internationally.

Please note:
INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES.
WHAT DO THE AURAS FEEL LIKE?

AT FIRST, IT IS UNIQUE TO YOU. INTENSE FOR SOME, BUT SUBTLE FOR OTHERS.
OVER TIME IT BALANCES TO BE POTENT BUT NOT OVERWHELMING.

NOT AS SUBTLE AS CBD, BUT NOT AS INTENSE AS TAKING A SHOT TEQUILA :)

DO THE AURAS WORK INDOORS?

YEP! INSIDE AND OUTSIDE, DAY OR NIGHT.
THE STRONGER THE LIGHTING ENVIRONMENT, THE STRONGER THE EFFECT THOUGH.

When will I get my order?

WE NORMALLY SHIP OUT ONCE A WEEK. REACH OUT IF YOU NEED SOMETHING FASTER. SUPPORT@FUTUREMOOD.COM

DO HALOCHROME LENSES HAVE UV PROTECTION?
Yep! 100% UV protection, they also have anti-glare, anti-scratch and water resistant coatings.
ABOUT THE STUDIES

RESEARCH & DEVELOPMENT
HALOCHROME LENSES ARE DEVELOPED BASED ON YEARS OF ZEISS R&D INTO BIOCHROM TECHNOLOGY. THE TECHNOLOGY WAS TESTED AND VALIDATED IN SEPARATE STUDIES AT TWO TOP SCIENTIFIC RESEARCH UNIVERSITIES IN EUROPE.

CONDUCTED AT:
✦ THE BEHAVIOR & BRAINLAB AT IULM UNIVERSITY IN MILAN, ITALY
✦ THE VISION SCIENCE LAB AT EBERHARD KARLS UNIVERSITY IN TUEBINGEN, GERMANY

METHODOLOGY:
PARTICIPANTS WERE PUT THROUGH A SERIES OF OVER A DOZEN INTERNATIONALLY RECOGNIZED AND STANDARDIZED TESTS THAT TRACK EMOTION, CONCENTRATION, RELAXATION, AROUSAL, SLEEPINESS, AND MORE.
DATA WAS CAPTURED, TRACKED & ANALYZED WITH:
EEGs, FMRIs, ECGs, PPDs, SCR, HRV, RR, EMG, eye and gaze tracking and more.

READ THE PUBLISHED WHITEPAPER
Zeiss calls it BioChrom in the research, our Halochrome Lenses are the second generation of BioChrom that is 2-3x stronger.

HALOCHROME WHITEPAPER

HOW LONG CAN I WEAR THE AURAS?

LIKE ALL SUNGLASSES, IT'S A GOOD IDEA TO GIVE YOUR EYES A SHORT BREAK EVERY 45 MINUTES OR SO. BUT NO REASON YOU CAN'T WEAR THEM AS LONG AS YOU LIKE!

CAN I GET AURAS WITH MY PRESCRIPTION?

NOT AT THE MOMENT, MAYBE IN THE FUTURE THOUGH.

WHERE IS FUTUREMOOD BASED?

LOS ANGELES
WITH TEAM MEMBERS IN NYC, SF & STL.
ORDERS ARE SHIPPED FROM THE LA AREA.